Hideout Hotel – Accommodation Booking Terms & Conditions
The Conditions listed below will apply to your accommodation booking. Please read them carefully and let us know if you have any questions before you book.
What these Conditions cover.
Why you should read them.
These Conditions will apply to any contract for Accommodation booked by you via our site (an Accommodation Contract). Please read these Conditions carefully and make sure that you understand them before making any booking. Please note that you will be asked to agree to these Conditions before making any booking, and if you refuse to do so, you will not be able to proceed.
You should print a copy of these Conditions or save them to your computer for future reference.
1. Information About Us & Contact Details
1.1 Who we are. We operate www.hideouthotel.co.uk. We are Hideout Hotel Limited trading as ‘Hideout Hotel’ (Hideout Hotel, us, we or our), a company registered in England and Wales under company number 10630996 and with our registered office at 93-95 Alfred Gelder Street, Hull, HU1 1EP. Our main trading address is Hideout Hotel, Cobblestone House, North Church Side, Hull, HU1 1RP.
1.2 How to contact us. If you wish to contact us for any reason, including because you have any complaints, you can contact us by telephoning our customer service team at 01482 212222or by e-mailing us at firstname.lastname@example.org.
1.3 How we may contact you. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when you register to use our site or make an Accommodation booking.
2. Use Of Our Site
Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.
3. Our Accommodation Contract With You
3.1 How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it (by issuing you with a Booking Confirmation via email), at which point an Accommodation Contract will come into existence between you and us.
3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you. This might be because the Accommodation is unavailable, because of unexpected limits on our resources which we could not reasonably plan for, or because we do not receive your payment or an authorisation for payment.
3.3 Accommodation may vary slightly. The images of the Accommodation on our site are for illustrative purposes only. We also reserve the right to change information and descriptions of listed accommodation and products from time to time.
4. How We Use Your Personal Information
5. Your Age
You may only make an Accommodation booking from our site if you are at least 18 years old.
6. Our Right To Vary These Conditions
We amend these Conditions from time to time. Every time you wish to make an Accommodation booking, please check these Conditions to ensure you understand the terms which will apply at that time.
7. Permitted Website Use
Our site is intended to assist consumers in determining availability and to book Accommodation. Apart from printing information relating to your booking, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the contents of this site without our prior written permission.
8. Payment of Booking Deposit, Accommodation Price and Additional Charges
8.1 Our site may offer different options when you make an Accommodation booking to which different price, payment and cancellation terms may apply. You will need to ensure you read the explanations for each on our site at the time you make your booking and ensure you understand and choose the most suitable for your needs.
8.2 Unless otherwise specified on our site, the price for the Accommodation will be payable as follows:
a Booking Deposit of 30% of the price of your Accommodation is payable at the time of your booking (please note this is non-refundable in some circumstances if you cancel or do not take up your Accommodation – see clause 11 below); and
the balance of the price of your Accommodation is payable 2 – 4 weeks before your scheduled arrival date (please note this is non-refundable in some circumstances if you cancel or do not take up your Accommodation – see clause 11 below). You will also be responsible for paying the charges for any additional services you have already booked at this time.
Please note that where your scheduled arrival date is 4 weeks (or less) away at the time of your booking, you will be charged at the time of booking for both the Booking Deposit and the remaining balance of the Accommodation price in full (together with the charges for any additional services you have booked).
8.3 Payment for bookings is made via our site using your credit or debit card. All major credit cards and debit cards are accepted.
8.4 You will also be asked to pay a Security Deposit prior to (or on) your arrival either by pre-authorisation of your card or by payment of a card deposit (see clause 9 below).
9. Security Deposits for Damage, Extras and Cleaning
9.1 We will charge you or hold a Security Deposit of £50 per person (or whatever alternative amount we notify you in writing) to cover incidental items including, but not limited to, loss or damage to the Accommodation and its contents (of the kind referred to in clause 16 below), additional cleaning costs (if the Accommodation is excessively dirty or otherwise left in an unacceptable state), excessive electricity usage, breaches of smoking and other Accommodation regulations you are made aware of, payment for unauthorised extra guests using the Accommodation and facilities (who were not included in your booking) or if disturbance is caused to other guests at the Accommodation. You authorise us to deduct amounts from your Security Deposit to pay for any such costs which arise, and to pay for additional charges which you incur by arrangement with us during your stay (which are not already paid for), such as food and consumables which we supply, hire of bikes or other equipment, car parking or additional cleaning.
9.2 If incidental or additional costs (of the kind referred to in clause 9.1) which you are responsible for exceed the amount of the Security Deposit, you are responsible to us for the excess, and we will usually apply an additional charge to your credit card or debit card. You are also responsible for payment of all costs of recovery of these sums including all legal costs and expenses where this is necessary.
9.3 The Security Deposit will be payable in full by you (or the person who booked the Accommodation) not individually by guests using the Accommodation, and you will be responsible for the conduct of all occupants and any incidental or additional costs (of the kind referred to in clause 9.1) which are incurred.
9.4 Security Deposits held on a credit card (via a pre-authorisation) or charged to a debit card will be refunded as per the issuing bank’s policy, which usually takes between 3-10 working days. Refunds by credit card companies or banks are outside our control and may take longer, and we are not liable to you for any delays. Please note that when using pre-authorisation no money is transferred at the time, but it will affect your balance of available funds and spending limits on the relevant card while the pre-authorisation exists.
10. Facilities/Services Included in the Price
10.1 The Accommodation comes fully furnished, including a kitchen equipped with appliances, cutlery, crockery, and kitchen utensils. Other than a selection of tea & coffee provided in your kitchen on arrival, food or drinks are not provided as part of the product offering, but we do offer a service (which will incur additional charges) called ‘Fill My Fridge’ which can be provided by special arrangement, details of which are available on our site.
10.3 The Accommodation price includes bed linen & towels, Freeview TV and wifi, and a reasonable electricity allowance for the duration of your stay. Please note that excessive use of electricity will result in an additional charge to you. You are responsible for checking that lighting, heating, hot water and appliances are turned off when not required.
10.5 The price quoted includes an Accommodation cleaning service every 7 days, not daily, unless by special arrangement you arrange with more frequent cleaning (which will incur additional charges).
10.6 You are not permitted to remove any items from the Accommodation.
11. Cancellation by You & ‘No Shows’ - Cancellation Charges
11.1 If you wish to cancel an Accommodation Contract, you must notify us by e-mail in accordance with the instructions in your Booking Confirmation. The cancellation will be effective only if we receive it, following which we will confirm cancellation of your Accommodation Contract via email. If you do not receive this confirmation, then your cancellation may not have been received. You should therefore keep the cancellation confirmation reference which you receive.
11.2 Cancellation charges may apply, depending upon when your cancellation is received in advance of the scheduled arrival date, as follows:
(a) Cancellations received 10 days or more before your arrival date – you will receive a full refund of all Accommodation charges (and any charges for additional services you have booked) including your Booking Deposit.
(b) Cancellations received between 2 and 10 days before your arrival date - you will receive a full refund of all Accommodation charges (and any charges for additional services you have booked) paid except for your Booking Deposit which will be non-refundable.
(c) Cancellations received less than 2 days before your arrival date, or if you fail to arrive to take up your Accommodation, the full amount of the Accommodation price paid will be charged to you, including the Booking Deposit and any charges for additional services you have booked.
11.3 The cancellation charges referred to in this clause 11.2 are designed to compensate us for losses and costs we suffer because of your cancellation which were reasonably foreseeable to both you and us when the Accommodation Contract was entered into.
12. Cancellation by Us
In exceptional circumstances we may have to cancel your Accommodation Contract. If this occurs, we will notify you as soon as possible via email, and refund all amounts which you have paid (including your Booking Deposit). This will be the extent of our liability to you as a result of such cancellation.
13. Insurance Cover
We strongly recommend that you (and all members of your party) take out appropriate holiday/travel insurance cover. This may in certain circumstances provide you with cover against cancellation charges which you incur.
14. Check-in and Check-out Requirements
14.1 We will confirm details of timings, procedures and rules for check-in and check-out for the Accommodation with your Booking Confirmation, and you must comply with these.
14.2 Unless otherwise agreed in advance, your Accommodation will be available for your use from 2pm (UK Time on weekdays) and 3PM (UK Time on weekends) on the scheduled day of arrival, and you must vacate the Accommodation by 10 AM (UK Time on weekdays) and 11AM UK Time on weekends) on the scheduled day of departure. Where we make special arrangements with you, an earlier arrival time or late check-out time is possible (subject to availability of your Accommodation) for which an additional fee is payable. We will notify you of the amount of this when we make the arrangements with you.
14.3 The Accommodation is accessed using a keypad security code. This is changed for each new guest and will be operable only during the scheduled times of your stay. You will be notified of the security code for your stay approximately 3 days prior to your scheduled arrival time, and it is your responsibility to keep this confidential to prevent unauthorised access. You must not disclose the security code to any third party. If you know or suspect that anyone other than you knows your security code, you must promptly notify us via email or telephone (using our contact details in paragraph 1.2 above) so this can be changed.
15. Access to the Accommodation by Us
We and our service personnel may at any time access the Accommodation during your stay for the purpose of inspection of the Accommodation, or to carry out services (such as cleaning, repair or maintenance works).
16. Your Liability for Damage
16.1 You must take reasonable care of the Accommodation and its contents during your stay. You are responsible for any damage to the Accommodation or loss or damage to its contents during your stay (except normal wear and tear) and you must report loss or damage to us without delay.
16.2 Please ensure you lock the Accommodation and close all doors and windows when leaving. Please also ensure all kitchen appliances and electrics are turned off.
17. Use of the Accommodation
17.1 The Accommodation is to be used for domestic, personal and lawful use only. You must not:
(a) use it for the purpose of conducting business of any kind;
(b) do anything which is a breach of English law;
(c) cause a nuisance of any kind or behave in an anti-social manner to fellow guests;
(d) allow any person to use or stay at the Accommodation other than those permitted by your Accommodation Contract;
(e) re-let or sub-let the Accommodation;
(f) breach any of our Accommodation rules, or health and safety/security procedures notified to you from time to time. This includes information in your Booking Confirmation, on our website, which is left in the Accommodation for you or which is provided to you via email.
17.2 We reserve the right to refuse you to take up the Accommodation if you (or any other guest forming part of your booking) is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner. We may also terminate your stay immediately if any of these circumstances arise during your stay, or if you seriously or persistently breach any of these Conditions.
17.3 We operate a strict ‘No-Party’ policy. The maximum number of people present in the Accommodation must not be exceeded, and noise levels must not cause a disturbance to other guests. Additional charges will be levied on your account if there is evidence of a party having taken place. The maximum Accommodation occupancy is set out on your Booking Confirmation.
17.4 We licence you to use the Accommodation during your stay subject to these Conditions, and no tenancy rights will arise as a result of you staying at the property.
18. No Smoking Policy
The Accommodation is by law a non-smoking property. A charge of £100 per night will be applied in the event that smoking has taken place in the Accommodation. You may not use candles or any other naked flames in the Accommodation.
19. Child Policy
19.1 Guests under the age of 18 years must be supervised by at least one adult per Accommodation. Children under the age of 14 must be supervised by an adult at all times.
19.2 We reserve the right to charge for the provision of children’s equipment including cots and high chairs.
No pets are allowed in the Accommodation except service dogs.
Apartments 1, 2, 3 & 4 at the property have access to an emergency flood escape door from the bedroom to a corridor leading to the staircase giving access to a first floor refuge. These doors must only be used in the unlikely case of a flood. To unlock the emergency door, you will need to break the emergency glass to retrieve the key provided.
22. Our Responsibility for Loss or Damage Suffered by You
22.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time the Accommodation Contract is made with you.
22.2 We are not liable for business losses. The Accommodation is for domestic and private use, and if you use the products for any commercial or business purposes we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
22.3 We do not provide insurance for your personal effects, or take responsibility for any loss or theft from your Accommodation. We strongly recommend that you and your guests take out and maintain suitable holiday/travel insurance to cover any such potential losses. Vehicles parked in our car parks are at your risk.
22.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1987
23. Events Outside Our Control
23.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Accommodation Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 23.2.
23.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
23.3 If an Event Outside Our Control takes place that affects the performance of our obligations under an Accommodation Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under an Accommodation Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
24.1 We will use all reasonable efforts to ensure that your chosen Accommodation is of a good standard and reflects the description which you were provided at the time of your booking (subject to clause 3.3 above regarding variations).
24.2 Please notify us of any complaints regarding the Accommodation as soon as possible after your arrival or when they arise (and on any event within12 hours) so we can look into this. We will do all we reasonably can to rectify any problem, or (at our option) either provide you with replacement Accommodation (if reasonably practicable) or an appropriate partial refund of the price paid where we are at fault.
25. Communications Between Us
25.1 When we refer, in these Conditions, to "in writing", this will include e-mail.
25.2 You may contact us using any of the methods described in clause 1.2.
26. Other Important Terms
26.1 We may transfer our rights and obligations under an Accommodation Contract to another organisation, but this will not affect your rights or our obligations under these Conditions. We will always notify you if this happens.
26.2 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.
26.3 This Accommodation Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
26.4 Each of the clauses of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
26.5 If we fail to insist that you perform any of your obligations under the Accommodation Contract (including these Conditions), or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
26.6 These Conditions are governed by English law. This means an Accommodation Contract made through our site, and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.