What is meant by a self catering apartment?

A self-catering apartment is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the studio/apartment will be serviced once weekly, with bed linen changed once a week and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.

Can a booking be extended?

Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.

Is a booking deposit required?

Yes 30% of the cost will be taken on booking, and the outstanding balance will be paid  2-4 weeks before your stay.

Are pets allowed?

Unfortunately not.

Are the apartments cleaned daily?

The apartments will look as good as new for your arrival. It is the guests responsibility to keep the apartment clean during their stay, however, for stays of more than one week, the studio/apartment will be serviced once weekly, with bed linen changed once a week and fresh towels supplied every fourth day.

Do you have car parking?

Yes we offer car parking for £8 per day (subject to availability). CCTV & 24/7 access. This car parking is a 3-5 min walk from the Hotel. You can book & pay for parking at the time of booking your stay at Hideout. Alternatively call or email us to book at a later date.
Car park address:
Salthouse Lane,
We're the last black gate on the left. Use your 4 digit check in code for access.

Other parking options…
Street parking.

King William multi-storey car park, opening hours as follows:
Mon-Fri 7am-6.30pm
Saturday 7am-6pm
Sunday Closed

It’s £7 for a 12 hour pass, or £12.50 for a weekly pass…you just put your car reg number in the machine with £12.50 and it’ll issue you a pass to place on your dashboard. You can then come and go as many times as you like over the week with that same pass. The attendant said you’re fine to leave your car their overnight but obviously it gets locked in over their closing hours.

Can we leave our luggage somewhere?

Yes, you can leave your luggage in our secure store. Contact 01482 212222 to arrange this.

What facilities are provided for customers with disabilities?

We offer a spacious studio apartment suitable for guests with disabilities. Our specially-adapted room allows comfort and easier access for customers with disabilities. 

If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room on the ground floor for easy access. Our DDA compliant room is located on the first floor and accessible via a lift.

Is there a laundry service?

An iron & ironing board can be found in the services room on the second floor (half way down the corridor on your left). Dry-cleaning and laundry services can be arranged.

How do I check in / out?

Check in from 2pm on weekdays and 3pm on weekends.
Check out is 10am on weekdays and 11am on weekends.
If you need and earlier, or later check out, just give us a call, we'll help wherever we can!

It’s so simple to check in. Create your personalised 4-digit code at the time of booking. On arrival you will type # followed by this code into a keypad at the main Hotel entrance door to access the Hotel foyer etc, once you’ve found your room number (stated on your confirmation booking email), just type the same code in again on the keypad next to your apartment door…and you’re in! Your code will remain active for the main Hotel front door and your apartment door for the duration of your stay. Any problems call us on 01482 212222.