FAQ's


What is meant by a self catering apartment?

A self-catering apartment is not serviced daily. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the studio/apartment will be serviced once weekly, with bed linen changed once a week and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.


Can a booking be extended?

Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.


Is a booking deposit required?

Yes 30% of the cost will be taken on booking, and the outstanding balance will be paid  2-4 weeks before your stay.


Are pets allowed?

We welcome your fur babies with open arms, we have a limited amount of pet-friendly rooms so please get in touch if you require one. (extra cleaning fee applies for pet stays)


Are the apartments cleaned daily?

The apartments will look as good as new for your arrival. It is the guests responsibility to keep the apartment clean during their stay, however, for stays of more than one week, the studio/apartment will be serviced once weekly, with bed linen changed once a week and fresh towels supplied every fourth day. Additional cleaning can be arranged.


Do you have car parking?

We own a car park behind our office, which is a 4 min walk away from Hideout.\

Private Parking Address:
Salthouse Lane, Hull, HU1 1HB (last gate on the left) Open Maps ›

  • Price: £8 per night. Discounts apply for bookings of 5 nights +

  • Bookable on our website at the time of booking accommodation, or call us anytime on 01482 212 222.

  • If booked, you’ll have access to this car park from 11AM on your arrival day until 11PM on your departure day.

  • CCTV

  • Secure / Gated / Access with a key code

  • No height restriction

  • 24/7 access

  • 4 min walk

Multi Storey Car Park

King William House Apcoa Car Park is the closest car park to Hideout, 1 min walk.

King William Parking Address:
Lowgate, Hull, HU1 1RS
Open Maps

  • Price: 24 hours £7.00 or Weekly Pass £11.00

  • Pre-booking not necessary - pay at pay point, or pre-book via their website

  • CCTV & patrolled

  • Height restriction 1.75 metres

  • 24/7 access

  • 1 min walk

Street Parking

There is Street Parking around Hull Minster, Market Place and South Church Side.

Street Parking Address:
South Church Side, Hull, HU1 1RU
Open Maps

  • Street parking is free overnight between 6PM - 8:30AM

  • Street Parking Charges are payable between the hours of 8.30am and 6.00pm every day.

  • During the payable hours - Prices are £3.20 for 2 hours (maximum) or 30p (minimum) for 12 minutes.

  • 1 min walk


Can we leave our luggage somewhere?

Yes, you can leave your luggage in our secure store. Contact 01482 212222 to arrange this.


What facilities are provided for customers with disabilities?

We offer a spacious studio apartment suitable for guests with disabilities. Our specially-adapted room allows comfort and easier access for customers with disabilities. 

If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room on the ground floor for easy access, our upper storey rooms are access via a lift. Our DDA compliant room is located on the first floor and accessible via a lift (Room Number 7).


Is there a laundry service?

An iron & ironing board can be found in the services room on the second floor (half way down the corridor on your left). Dry-cleaning and laundry services can be arranged. Washing Machine & Tumble dryer are being installed on the ground floor shortly.


How do I check in / out?

Check in from 2pm on weekdays and 3pm on weekends.
Check out is 10am on weekdays and 11am on weekends.
If you need and earlier, or later check out, just give us a call, we'll help wherever we can!

It’s so simple to check in. Create your personalised 4-digit code at the time of booking. On arrival you will type # followed by this code into a keypad at the main Hotel entrance door to access the Hotel foyer etc, once you’ve found your room number (stated on your confirmation booking email), just type the same code in again on the keypad next to your apartment door…and you’re in! Your code will remain active for the main Hotel front door and your apartment door for the duration of your stay. Any problems call us on 01482 212222.