If bookings are made within 1 month of the arrival date full payment will be taken at the time of booking. If bookings are made with an arrival date further than 1 month away then 30% deposit will be taken at the time of booking, with the remaining balance to be taken between 7-14 days before arrival date.
If you wish to cancel an Accommodation Contract, you must notify us by e-mail in accordance with the instructions in your Booking Confirmation. The cancellation will be effective only if we receive it, following which we will confirm cancellation of your Accommodation Contract via email. If you do not receive this confirmation, then your cancellation may not have been received. You should therefore keep the cancellation confirmation reference which you receive.
Cancellation charges may apply, depending upon when your cancellation is received in advance of the scheduled arrival date, as follows:
(a) Cancellations received 10 days or more before your arrival date – you will receive a full refund of all Accommodation charges (and any charges for additional services you have booked) including your Booking Deposit.
(b) Cancellations received between 2 and 10 days before your arrival date - you will receive a full refund of all Accommodation charges (and any charges for additional services you have booked) paid except for your Booking Deposit which will be non-refundable.
(c) Cancellations received less than 2 days before your arrival date, or if you fail to arrive to take up your Accommodation, the full amount of the Accommodation price paid will be charged to you, including the Booking Deposit and any charges for additional services you have booked.